Please note that these policies and procedures are in place to prevent abuse of lenientcy which helps to maintain lower ticket prices overall for everyone. These procedures have been refined over time to help cut costs (which are reflected in ticket prices) and waste. All classes utilize perishable materials with a varying shelf life. (Example: More last minute cancellations equals more waste in materials and labor which can only be offset with higher ticket prices. Something that is avoided as much as possible.) They also ensure that students have a positive experience in class no matter the age or skill level. Lastly it ensures that popular classes that sell out quick are accessible to as many students as possible.
Please note that unforeseen events such as a death in the family, illness or other serious situations can happen at anytime and will be addressed on a case by case basis.
Please contact Rachel Noel via text 337.806.7747 if you have an emergency and can not attend class.
I signed up for the wrong class. Can I switch to the class I originally wanted?
Yes, however you have a 12 hour window to make that request before a transfer fee of $5 will be assessed. Please email the request with in that time. Please allow up to 3 days for a response. Your email will be acknowledged for the date and time that it was sent.
Can I transfer to a different class? I missed the 12 hour window as described above or I can't make the original class I scheduled.
Yes. If you make a request with in 12 hours of originally signing up for a class and you want to transfer to a different one (maybe you picked the wrong date) you can with out a "Transfer Fee". Any requests after 12 hours and no later than 2 weeks will incure a $5 transfer fee. Assuming the class you want to transfer to has spots available. All requests will need to be emailed. No transfers will be allowed with in 14 days or less prior to class date. Please allow 3 days for a response. The date you make the request will be honored over the date you receive a response.
What if I can not make it to class?
Cookie Classes and Cake Classes with a ticket price of $120 or less:
(Excluding Beginners Cake Class)
As soon as you know please notify Rachel via email. No refunds will be given for any reason. If you give a notice 21 days or more prior to the class date you will be credited in full. If you give a notice between day 20- 14 prior to the class date you will receive a 75% credit. If you give a notice between day 13-7 prior to the class date you will receive a 50% credit. If you give a notice between day 6-2 prior the the class date you will receive a 25% credit. If you give a notice after day 2 or not at all no credit will be given. This credit can be applied to any class that you want to take in the future. However, this is considered a transfer credit and can only be used once. In the event you schedule a class with your transfer credit, and you can't make it you will unfortunately lose your funds and no credit will be given. You can use your credit for a higher priced class and Rachel can invoice you for the balance. If you use the credit for a class of lesser value, you will lose the difference. However you can request
an additional ticket for a friend or family to take along with you and apply the remaining balance to their ticket as long as you are the purchaser.
Beginners Cake Class:
This is by far the most sought after and popular class that sells out the quickest. It also carries the most cost in overhead (Materials, Prep, labor) in comparisons to most classes offered. Due to the high demand of this class credits will only be given in these circumstances listed below:
-The chosen class does not sell out. Then the above rules will apply listed under "Cookie and Cake Classes with a ticket price of $120 or less"
-If the chosen class does sell out you must request a transfer or a credit no later than 2 weeks prior to the class date. Any requests made with in the 2 week window will be denied.
Cookie or Cake Classes with a ticket price of $121 or more:
As soon as you know please notify Rachel via email. No refunds will be given for any reason. If you give a 30 day notice or more prior to the class date you will be credited in full. This credit can be applied to any class that you want to take in the future. However, this is considered a transfer credit and can only be used once. In the event you schedule a class with your transfer credit, and you can't make it you will unfortunately lose your funds and no credit will be given. You can use your credit for a higher priced class and Rachel can invoice you for the balance. If you use the credit for a class of lesser value, you will lose the difference. However you can request an additional ticket for a friend or family to take along with you and apply the remaining balance to their ticket as long as you are the purchaser. Any notice given between day 29 to day 14 prior will receive 75% credit. Any notice given prior to day 13 to day 7 prior will receive a 50% credit. Any notice given 6 to 3 days prior to the start of class can receive 25% credit. Less than a 2 day notice or no notice at all will not receive any credit.
If you paid for your ticket using the payment plan via the deposit ticket and fail to pay the full balance 2 weeks prior to the class date with no notice or request for an extension you will lose all funds with no credit.
*Please understand these higher priced classes require a lot more materials and time invested, weeks and sometimes months in advance.
The firm cut off for all students is age 10 for all classes unless specified. However most classes state age 12 and older. In this case if you feel they could handle the class in a mature respectful manner and grasp the concepts being taught then you can purchase them a ticket. Again no child under the age of 10 may attend a class alone. I do offer "Parent and Me" tickets on select classes where children 8 and older may attend with an adult age 18 and older.
My child is about to be 10 can they participate alone?
Unfortunately no. We will gladly see them after their 10th Birthday. I have to be firm on this one considering I've had many try to slip much younger children in because of my leniency. These classes (even beginner ones) can be very tricky for younger children and will discourage them from wanting to learn later down the line when they have reached the appropriate age. I always use the example: you would not put a second grader in a fifth grade class and expect them to thrive.
My child does not want to take the class alone can I sit in and watch or help them?
Only students who have purchased a spot are allowed in the classroom. If you want to accompany your child you will have to purchase a ticket. Some classes will have a "Parent and Me" ticket available. This will allow any student age 8-15 to participate with an adult age 18 and older. (Note this ticket covers one place setting per child and adult) This is a great time to allow your child the opportunity to be independent and enjoy sugar art. Unfortunately Mom and Dad once you leave they are more concerned with the cake and cookies to even realize you are gone! They will be fine and have a great time! I promise!
I don't have a baby sitter, can I bring my child?
No I'm sorry you can not. Just as the above question states. Only paid students can be in the classroom. This prevents distractions to other students and prevents policy abuse. Parents have used this excuse before in an attempt at bringing a child to participate and not pay for a ticket.....(really this is called theft but I was trying to put it mildly.)This also crowds the classroom making it uncomfortable for paid students.
Will you back date a discount/offer on a class that I purchased prior to the promtion?
Discounts/Promotions are to drive sales. I am not a big chain corporation or a billionaire CEO. I am a single mother of 2 children that eat me out of house and home. So I unfortunately will not be able to back date discounts or promotions of any kind. If you are a parent I'm sure you can understand and relate. I do offer discount plans that you can purchase which will allow you to get 20% off most classes.